Receptionist-Switchboard
Company: HEALTH AND HUMAN SERVICES COMMISSION
Location: Terrell
Posted on: May 8, 2024
|
|
Job Description:
Job/Position DescriptionWould you thrive in an environment where
you learn and grow personally and professionally all while helping
make a positive impact on peopleand#146;s lives? Do you appreciate
being around others like yourself who are dependable, trustworthy,
hard workers who believe in the value of each other, teamwork, and
inclusivity? HSCS is dedicated to building a diverse community
atmosphere where employees feel valued, supported, and accepted
while providing specialized care for Texans in need. If providing
hope and healing through compassionate, innovative, and
individualized care interest you, we welcome your application for
the position below. The shift for the Receptionist - Switchboard
Operator is Evening shift (2pm to 10pm).The Receptionist answers
and transfers incoming and outgoing calls; greet visitors and
guests; locate Spanish Interpreter Team members for TSH staff, when
requested; and locate staff members when necessary. They will also
receive and facilitate the proper response to emergency calls, such
as fire, disaster, and medical emergencies; Attentive to fire panel
alarms that may sound in various intervals. required to keep
records in logbooks. Dispatches for transportation and security.
Have the ability to work harmoniously with clients, their families,
and staff. May be required to work extended hours until adequately
relieved by on-coming Switchboard employee. May be required to come
in early from time to time to provide adequate Switchboard
coverage. May have to work alone. Fulfill and perform other job
duties as assigned. Essential Job FunctionsAttends work on a
regular basis and may be required to work a specific shift schedule
or, at times, even a rotating schedule, extended shift and/or
overtime in accordance with agency leave policy and performs other
duties as assigned.Working knowledge of the operation of a
telephone switchboard and radio dispatch, preferred.Must
communicate well and speak clearly.Need to react quickly and calmly
in an emergency situation.Keep all agency records, information and
clientand#146;s names confidential.Other duties as assigned include
but are not limited to actively participating and/or serving in a
supporting role to meet the agencyand#146;s obligations for
disaster response and/or recovery or Continuity of Operations
(COOP) activation. Such participation may require an alternate
shift pattern assignment and/or location. Registrations, Licensure
Requirements or CertificationsNoneKnowledge Skills AbilitiesAbility
to demonstrate clear, concise, effective verbal and written
communication skills.Ability to demonstrate ability to identify and
utilize agency resources, policies and procedures for management
related issues.Ability to maintain state and agency standards of
conduct.Ability to handle multiple responsibilities, embracing
changing conditions, and situations in work
responsibilities.Knowledge of Microsoft Office software, including
Word, Excel and Outlook.Ability to lift open an overhead rolling
security screen on the switchboard window.Ability to work days
other than Monday through Friday.Initial Screening CriteriaCustomer
Service Experience.Experience as a switchboard operator or
receptionist/clerical/data entry work or experience with a
multi-Line phone console preferred.Experience with the Microsoft
Office software, including Word, Excel and Outlook
preferred.Graduate from high school, or GED, preferred. Additional
InformationREQ# 600966NOTE: When completing your application
https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=600966
Copy the URL in the preceding sentence to an Internet Explorer
browser to apply to the job directly through the Texas Health and
Human Services Career Portal.
Keywords: HEALTH AND HUMAN SERVICES COMMISSION, Keller , Receptionist-Switchboard, Administration, Clerical , Terrell, Texas
Click
here to apply!
|