Service Warranty Admin-Premier Collection

Company: Avondale Group Inc Defunct
Location: Dallas
Posted on: May 8, 2024

Job Description:

Overview

For 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Premier Collection a truly special place!

We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.

EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!

• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2022)
• Dental
• Vision
• FREE Company Paid Life Insurance
• FREE Employee Assistance Program Support for all employees
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off
  
  Our Avondale Premier Collection Warranty Admin's administer the submission of factory and after-market warranty claims and the resulting collection of all warranty revenues, and oversee and provide leadership to the Warranty Administrative staff.
  
  Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigse
  
  Responsibilities
  
  Knows and understands the manufacturer warranty policy and procedures
  Knows and understands the repair order cycle, and the ability to communicate with the technicians and ASM's regarding hours, stories and documentation
  
  Up flag and back flag tech according to management
  
  Posts daily payment reports
  
  Cleans all four warranty schedules weekly
  Reviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manuals
  Returns improperly completed repair orders to their originators for completion or correction
  
  Determines and enter the applicable labor operation codes, failure codes, and other administrative data required
  
  Checks each repair order against the vehicle's service history to avoid making duplicate claims
  Monitors the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staff
  Reports any abuses or fraudulent manipulation of warranty claims to management immediately
  Scans repair orders into system and distribute to appropriate party for final processing
  Submits warranty claims to the factory or warranty company using the administrative tools available
  
  Reviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submission
  Contacts the appropriate warranty claims representative regarding any claims requiring special authorization
  Maintains a record of all claims submitted, returned, rejected, or paid and their current status
  
  Keep Axcessa up to date for management to review on-going warranty claim status
  
  Maintains a minimum warranty claims acceptance rate of 98%
  
  Qualifications
  
  EDUCATION and/or EXPERIENCE
  
  High School Diploma or GED required
  1-3 months related experience and/or training; or equivalent combination of education
  and experience
  
  OTHER REQUIREMENTS
  Flexibility with schedule
  
  PHYSICAL DEMANDS
  The employee must occasionally lift and/or move up to 25 pounds.

Keywords: Avondale Group Inc Defunct, Keller , Service Warranty Admin-Premier Collection, Administration, Clerical , Dallas, Texas