Procurement to Pay Expediter - Accounting TX

Company: CHRISTUS Health
Location: Irving
Posted on: May 6, 2024

Job Description:

Description
Summary:

The Procurement-to-Pay (P2P) Expediter Role is a system level position responsible for the resolution of all invoice to payment discrepancies including but not limited to open receipts and invoices related to the procurement of supplies, equipment and services for assigned CHRISTUS Health ministry organizations and affiliates. Managing all credit or threat of credit hold alerts from internal or external sources. The P2P Expediter investigates, analyzes, resolves and coordinates resolution of issues. This position acts as a liaison between CHRISTUS Health Shared Service Procure-to-Pay Agents, Accounts Payable Agents, Corporate Procurement, and Ministry Organization's receiving staff and Vendor Representatives. It includes responding to all customers, seeking direction and guidance on Shared Procurement and AP processes and procedures as well as identifies repetitive problems and works with P2P leadership on corresponding process improvements. Incumbent will routinely be handling confidential records; involved in discussions surrounding confidential matters relative to supplier relationships and expected to maintain confidentiality within the P2P department.

Responsibilities:

Identify vendor issues quickly and work to resolve the issues to ensure payment is made by the vendor's due date and capitalize on all rebates
Establish strong working relationship with vendors and regional associates to ensure timely payments and excellent customer service
Working as a team to assist other associates to ensure invoices are processed timely and within SLAs
Ability to multi-task and adjust schedule as needed to meet department deadlines
Ability to resolve all credit holds or credit threats by performing required research, payment details to vendors, advising AP, Procurement, Material Management as to necessary action needed for invoice resolution
Responsible for obtaining all packing slips and proof of deliveries required to clear quantity related issues, working with receiving personnel at the various ministry organizations to resolve shipping discrepancies and requests receipt adjustments when necessary
Confirms contractual pricing and notifies Contract Analysts of pricing discrepancies as outlined per guidelines
Modifies purchase orders as necessary based on research, direction of management in prescribed methods and ensures all information is documented in the ERP system to include root cause codes
Identifies repetitive problems and works with Quality Assurance Manager on corresponding process improvements
Notify Master Data Management Team of database changes necessitated by product specification changes, vendor mergers and acquisitions, location changes, member organization account changes as identified through normal course of business
Understands and maintains established departmental goals, objectives, policies and procedures such as processing invoice discrepancies within established timelines, meeting customer service standards and following standard operating procedures pertaining to working hours, planned and unplanned absences and phone usage
Identify training needs of local ministry organization's needs (Receivers, Requestors, Approvers, AP Associates, Technology)
Escalates issues appropriately driving towards resolution
Responsible for performing these duties within established departmental service level goals while exhibiting CHRISTUS Health Core values to fulfill the ministry's mission
Generate vendor reconciliations on all Top Vendors and serve as the key person on vendor calls to resolve all outstanding invoices, credit memos and unapplied payments
Knowledge to problem solve and know when to request vendor statements to resolve invoice issues
Serve as the SME (Subject Matter Expert) and "go to" person for other associates and regions
Previous experience working in a fast-paced shared service environment with multiple region invoice processing of at least 300 problem invoices per day
Clear communication with all level of management and adhering to AP policies and procedures
Ability to identify 1099 vendors and understand the guidelines for reporting
Perform miscellaneous duties and special projects as needed

Requirements:

Bachelor's degree in Business or Accounting preferred or equivalent experience
Five plus years of Accounts Payable experience
Must be able to utilize Excel equivalent to an intermediate user level to create spreadsheets, analyze data and create recommendations based on data results.
Excellent verbal and written communication skills
Strong problem-solving skills with ability to research problems and present findings
Must have proven prioritization and coordination skills, strong organizational skills as well as high level of initiative
Previous experience working with I-Payables or another automated image capture system
Previous experience working with Infor or another ERP accounting and automated workflow system
Meticulous in attention to detail and ability to identify and troubleshoot issues quickly
Intermediate knowledge and proficiency with Microsoft Office Suite & SharePoint
Strong analytical and vendor reconciliation skills
Ability to multi-task and perform special projects under stress
Demonstrated ability to identify, investigate, analyze and resolve complex issues
Ability to manage multiple priorities within a fast-paced environment (multi-tasking is a must)
Ability to recognize and recommend process improvements
Good verbal and written communication skills
Experience in problem solving and data validation
Preferred experience with Integrated Procure-to-Pay systems
Must have ability to work effectively in a large, multi-level, geographically dispersed organization
Prefer experience in multi-entity shared service environment.
Prefer medical supply commodity knowledge.
Preferred APS, APM, APPM

Work Type:

Full Time




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Keywords: CHRISTUS Health, Keller , Procurement to Pay Expediter - Accounting TX, Accounting, Auditing , Irving, Texas