Head of Quality

Company: Hilti (Canada) Corporation
Location: Plano
Posted on: June 1, 2025

Job Description:

What's the role?This role is responsible for ensuring the quality of products, services, and documentation associated with Project Acquisition & Execution in accordance with customer requirements and internal and external regulations.What does the role involve?

• Responsibility for the quality of the acquisition and execution of customer projects.
• End-to-end management of project quality to ensure feasibility of meeting all quality requirements.
• Strategic involvement in large projects business and leading specific projects from a quality perspective (specials, product qualification programs, approved vendor list) together with corporate, global, and regional stakeholders.
• Act as the liaison for project quality topics between customers, project execution team, suppliers, service providers, and other internal and external stakeholders.
• Lead the handling of internal quality-related issues and customer complaints.
• Moderate quality risk management in projects, qualification of new products and changes, and the creation of early warning systems.
• Coordinate quality activities related to design, engineering, and manufacturing (including value-added services), working with subject matter experts.
• Responsible for and drive quality improvement in projects through cross-functional initiatives, process responsibility, including validation through audits and analysis of customer data.
• Ensure knowledge and experience sharing within the organization based on learnings from projects.
• Ensure compliance with quality standards and requirements on a regional level across the market organization.
• Drive prevention of quality-related risks through risk assessment.
• Reduce CoNQ (Cost of Non-Quality) through prevention of complaints.
• Persistently achieve expected quality objectives on time and within budget.
• Understand customer quality requirements and their impact on business results.
• Build and nurture relationships at all levels and across functions to influence results.
• Communicate effectively one-to-one, within, and across teams, adapting style to the audience.What you need is:
  • An engineering degree, required
  • Civil/Structural engineering degree, preferred
  • Minimum 3 years of experience in structural analysis, FEA (Finite Element Analysis), and simulation software, required
  • Working knowledge of relevant quality and industry standards and regulations
  • Working knowledge of quality processes and tools
  • Working knowledge of international and industry-specific standards and regulations (e.g., ISO 9001)
  • Working knowledge of 3D CAD software and modeling systems (Revit, etc.)
  • Internal/process auditor license, preferred
  • Minimum 5 years of experience in engineering, product development, or a related technical field
  • Advanced knowledge of quality processes and tools
  • Advanced knowledge of relevant quality and industry standards and regulations
  • Lead auditor license, preferredWorking Conditions:
    • Normal office environment with occasional travel to field and job sites.Adverse Working Conditions:
      • Walking on construction sites, climbing scaffolding, ladders, stairs; exposure to heat, cold, loud noises; use of safety equipment required.Safety Equipment Required:
        • Hardhat, safety vest, glasses, gloves, steel-toe boots, long pants, observing safety regulations.Physical Requirements:
          • Walking on construction projects, climbing scaffolding, lifting up to 65 pounds.Why should you apply?Join our vibrant, innovative, and productive team. This role offers the opportunity to shape our future and make a significant impact from day one.What do we offer?Competitive salary, bonus potential, comprehensive benefits including paid time off, health & wellness, community days, paid family leave, educational reimbursement, 401(k), medical/dental/vision coverage, professional development, and international opportunities in over 120 countries.
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Keywords: Hilti (Canada) Corporation, Keller , Head of Quality, Accounting, Auditing , Plano, Texas