Urgent Search: Customer Service - Bank
Company: Charles Schwab
Location: Denton
Posted on: June 24, 2025
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Job Description:
Position Type: Regular Your opportunity At Schwab, you’re
empowered to make an impact on your career. Here, innovative
thought meets creative problem solving, helping us “challenge the
status quo” and transform the finance industry together. As a
Client Banking Services Professional, you are at the forefront of
the client experience, delivering outstanding customer service to
our Charles Schwab Bank clients calling for assistance. You will
field 40-60 inbound calls every day, providing subject matter
expertise on the following banking products and services: deposit
accounts, online account management and bill pay, money movement,
mobile banking, and debit cards. This is a phone-based role
requiring the use of multiple computer applications and dual
monitors. What you have Required Qualifications • Minimum of 1 year
of work experience, which may include volunteer experience,
internships, or other roles in an office environment. • You will be
working a set shift which may include weekend or evening hours.
Please speak with your Talent Advisor for more information
including shift differentials. • Ability to multi-task with
demonstrated experience in using multiple computing applications
simultaneously. • Ability to work in the office up to 75% - 100% of
the time, as required. Preferred Qualifications • Active listening
skills along with the ability to engage in open-ended dialogue to
gain a thorough understanding of the client’s financial needs. •
Dedication to resolving a variety of complex client inquiries both
through technology and by working closely with business partners
within Schwab to identify efficient and effective methods to meet
client goals. • Ability to establish rapport with clients over the
phone to create long term relationships with Schwab. • Desire to be
part of a supportive and collaborative team. • High attention to
detail to adhere to extensive bank policies, procedures, and
guidelines. • Drive to learn from a dedicated team manager focused
on helping you reach clear performance objectives by providing
leadership support and on-the-job learning. campus What’s in it for
you At Schwab, we’re committed to empowering our employees’
personal and professional success. Our purpose-driven, supportive
culture, and focus on your development means you’ll get the tools
you need to make a positive difference in the finance industry. Our
Hybrid Work and Flexibility approach balances our ongoing
commitment to workplace flexibility, serving our clients, and our
strong belief in the value of being together in person on a regular
basis. We offer a competitive benefits package that takes care of
the whole you – both today and in the future: - 401(k) with company
match and Employee stock purchase plan - Paid time for vacation,
volunteering, and 28-day sabbatical after every 5 years of service
for eligible positions - Paid parental leave and family building
benefits - Tuition reimbursement - Health, dental, and vision
insurance
Keywords: Charles Schwab, Keller , Urgent Search: Customer Service - Bank, Accounting, Auditing , Denton, Texas
