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Customer Service Representative - Work from Home or Office

Company: Ray Gustafson - Allstate
Location: Keller
Posted on: November 19, 2021

Job Description:

If you're reading this, then odds are you're wondering what's the next best career step in these crazy times we're living! I'd also be willing to bet that you've been reading through a bunch of customer service job descriptions that all read roughly the same and that promise big things without offering much context. In a sea of the same-old-same-old, I'd rather switch things up a bit and give you a feel for what it's actually like to be a Licensed Insurance Agent at Ray Insurance Agencies!Hiring for hybrid insurance customer services professionals as soon as the right ones are found! Work some days from the office and some days from home.What are we offering

  • A flexible Hybrid role! When you're working from home you're not alone! Your team is available in real-time to help you be successful! And when you're actually in our Keller, TX office, you're part of that team.
  • Recognition for top performers!
  • No more limited hourly pay, we literally offer UNLIMITED pay!
  • A warm, supportive, and fun culture working with an amazing team that feels -- like a family and -- like a jet-fueled support system.
  • We'll keep investing in you so that you and your career become what you want it to be.This MIGHT BE the right opportunity for you if:
    • You are comfortable and productive in an unstructured work environment
    • You have a college-level associate degree or higher preferred; or equivalent of relevant work experience
    • You can really listen to customers and understand their needs
    • You have strong problem-solving skills and the ability to think on your feet
    • You have focused attention to detail and strong follow through
    • You are comfortable using Microsoft Office programs
    • Your typing ability is 30 WPM or moreTargeted Annual Income $30,000 - $85,000 a yearResponsibilities
      • Provide exceptional customer service.
      • Be outstanding at relationship building.
      • Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems
      • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty
      • Provide on-going support to insurance clients as needed
      • Present and explain insurance policy options based upon prospective client needs and their personal goalsRequirements
        • Texas General Lines Property & Casualty License (Required)
        • US work authorization (Required)
        • Minimum Internet Connectivity =30MBS Down, > =5MBS Up (Required)
        • Excellent phone skills (Required)
        • A hiring assessment (Required)
        • Various background checks (Required)
        • Bilingual, English/Spanish (Preferred)
        • High school diploma or GED minimally required
        • 1+ years sales experience i.e. insurance, car sales, real estate, call center, or relevant (Preferred)Positivity, Flexibility, Determination, and a Persuasive Personality. Qualities like these cannot be taught. But they can be sharpened, strengthened, and appropriately compensated when you join Ray Insurance Agencies.

Keywords: Ray Gustafson - Allstate, Keller , Customer Service Representative - Work from Home or Office, Administration, Clerical , Keller, Texas

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