Commercial IA Support Agent

Company: GEICO
Location: Rockwall
Posted on: March 18, 2026

Job Description:

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. Commercial Agency Support Representative– Dallas, TX Salary: $24.92 per hour-$35.73 per hour/$50,225-$72,000 annually, commensurate to experience We're looking for highly motivated and enthusiastic individuals to join our Commercial Independent Agency Support Team! As a Commercial IA Support Agent, you will be responsible for assisting GEICO's customer's directly and supporting our agency partners as they sell and service policies! The Commercial IA Support Agent: Take incoming calls and provide expert guidance to support the growth of our independent agency channel. Be the first contact for agents and their customers: answering coverage and underwriting questions, supporting policy changes, and providing troubleshooting support for both sales and service functions. This role is for people who want to support business-to-business relations with insurance agents throughout the country. If you are driven and passionate about providing excellent customer support the Commercial Independent Agency Support position is the perfect fit for you. Minimum of 3 years of customer service or administrative support experience required Preferred experience working in an insurance agency or commercial insurance experience Ability to effectively communicate verbally and in writing Ability to troubleshoot applications and escalate as needed Ability to work comfortably in a fast-paced, high-volume call center environment Minimum of high school diploma or equivalent; Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking. Must be able to speak in a professional manner by telephone. At GEICO, we help our customers through life’s twists and turns. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Financial benefits including market-competitive compensation; performance and recognition-based incentives; Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.

Keywords: GEICO, Keller , Commercial IA Support Agent, Customer Service & Call Center , Rockwall, Texas