Principal Engineer, Software - CRM
Company: T-Mobile USA, Inc.
Location: Frisco
Posted on: May 1, 2025
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Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!
*** This is not a remote role, this is a hybrid role requiring 3
days a week in office. The successful candidate for this position
must be located in Overland Park, KS; Bellevue, WA; Frisco, TX; or
Atlanta, GA. ***
Job Overview
The Principal Engineer, Software CRM will lead the design,
development, and deployment of Salesforce solutions and CRM systems
that align with organizational goals for the Broadband line of
business within T-Mobile. This role involves working closely with
cross-functional teams, including business stakeholders,
developers, and system architects, to build scalable, innovative,
and efficient customer relationship management platforms. The
Principal Engineer will set technical direction, ensure adherence
to best practices, and drive the strategic use of Salesforce and
other CRM tools to achieve business objectives.
The Principal Engineer, Software CRM actively participates in and
leads architecture and design decisions for Salesforce solutions,
ensuring they leverage modern technologies, including integrations,
automation, and advanced analytics. They handle complex assignments
requiring extensive expertise and judgment, making strategic
recommendations for technical solutions. This individual is
expected to operate independently with minimal guidance and often
provides mentorship and leadership to other engineers and
stakeholders.
Job Responsibilities:
- Drive CRM and Salesforce initiatives by developing robust,
scalable solutions that meet business requirements.
- Lead design, implementation, and optimization of Salesforce
applications, including Sales Cloud, Service Cloud, Marketing
Cloud, and custom solutions.
- Develop and implement integration strategies for connecting
Salesforce with other business-critical systems (ERP, data
warehouses, external APIs).
- Ensure solutions align with organizational security and
compliance standards.
- Lead and influence the architecture and design of Salesforce and
CRM solutions.
- Present technical concepts and strategies to both technical and
non-technical stakeholders.
- Serve as an authority in Salesforce architecture and
capabilities, providing mentorship and knowledge-sharing within the
team.
- Guide teams in adopting Salesforce best practices, including
DevOps, CI/CD, and declarative programming.
- Monitor and influence the adoption of emerging Salesforce
features and CRM technologies.
- Evaluate and recommend new Salesforce and CRM features, tools,
and integrations that align with organizational goals.
- Understand and articulate system dependencies, data flows, and
interactions between Salesforce and other systems.
- Collaborate with business stakeholders to define requirements and
ensure alignment with broader technology strategies.
- Drive technical innovation and process improvements in CRM and
Salesforce implementations.
- Develop and implement new frameworks and methodologies to improve
CRM and Salesforce processes and capabilities.
- Analyze and optimize existing Salesforce and CRM systems for
efficiency, scalability, and performance.
- Investigate and incorporate AI, machine learning, and advanced
analytics into Salesforce and CRM strategies.
- Contribute to organizational intellectual property through
innovative solutions and strategies.
Education:
Certifications:
Work Experience:
Knowledge, Skills and Abilities:
#LI-Corporate
--- At least 18 years of age
--- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $133,500 - $240,700
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful
candidate in the role. The successful candidate's actual pay will
be based on various factors, such as work location, qualifications,
and experience, so the actual starting pay will vary within this
range.
At T-Mobile, employees in regular, non-temporary roles are eligible
for an annual bonus or periodic sales incentive or bonus, based on
their role. Most Corporate employees are eligible for a year-end
bonus based on company and/or individual performance and which is
set at a percentage of the employee's eligible earnings in the
prior year. Certain positions in Customer Care are eligible for
monthly bonuses based on individual and/or team performance. To
find the pay range for this role based on hiring location, click
here .
At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock grants, employee stock purchase plan, paid time off and up to
12 paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out
www.t-mobilebenefits.com .
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have
a corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an
individual with a disability and need reasonable accommodation at
any point in the application or interview process, please let us
know by emailing ApplicantAccommodation@t-mobile.com or calling
1-844-873-9500 . Please note, this contact channel is not a means
to apply for or inquire about a position and we are unable to
respond to non-accommodation related requests.
Keywords: T-Mobile USA, Inc., Keller , Principal Engineer, Software - CRM, Education / Teaching , Frisco, Texas
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