Service Manager

Location: Dallas
Posted on: June 23, 2025

Job Description:

Join Our Dynamic Team as a Service Manager ! Are you a seasoned professional with a passion for great customer service and quality repairs? Do you thrive in a fast-paced environment? If so, we want to hear from you! About Us: Gpac is working with a long-standing heavy equipment company looking for a Heavy Equipment Service Manager ! This company prides itself on a multi-generational business that invites a family-friendly atmosphere. They resolve to get your problem solved quickly and correctly, every time. The Technicians are an integral part of the company and perform diagnostics, service repairs, and perform maintenance work on all customer and/or dealer-owned equipment. Your responsibilities will include: Job Duties: Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction Manages department goals and budgets Develops business with existing and new customers through promotional programs, customer visits, and networking Submits all service warranty paperwork and claims on time Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Experience, Education, Skills & Knowledge: Technical school certificate or equivalent work experience Minimum of 5 years of experience in a service department working as a technician Previous management or shop foreman experience is strongly preferred Ability to lead and manage employees Solid parts and machinery knowledge Excellent customer service and selling skills Physical Requirements of this position: Ability to lift, manipulate, and move items weighing upwards of 50 lbs. repeatedly Exposure to dust, fumes, gases and chemicals Regularly works near moving mechanical parts Requires good manual dexterity Benefits: Competitive salary and performance-based bonuses Health, dental, and vision insurance Retirement savings plan Opportunities for professional development and advancement Vibrant, team-oriented work environment All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Keywords: , Keller , Service Manager, Engineering , Dallas, Texas