Service Desk - Client Services Manager
Company: Yoh, A Day & Zimmermann Company
Posted on: April 11, 2021
Looking for a Client Success Manager to lead a Service Desk at an
MSP. They should be highly focused on the customer, successful
outcome and managing staff.
5+ years of related technical and managerial experience in a help
desk environment supporting Desktop, Wide Area Network, and Local
Area Network equipment.
MSP Experience preferred but not necessary
Bachelor's degree in Business or IT related field and/or an
equivalent combination of education and experience.
Strong MS Office Suite to include Visio and ticketing
Must be able to use product specific management tools.
Should be able to earn one or more CompTIA Server+, CompTIA
Network+, Microsoft MCDST, MCSA or MCP, Apple Certified Support
Professional (ACSP) or CCNA/CCDA designations.
Should earn Information Technology Infrastructure Library (ITIL)
Foundation certification within one year of employment
Able to develop and enforce escalation procedures.
The ability to work with and integrate cloud services into a
Must have strong troubleshooting methodology.
Should have an understanding of network architectures and software
Good Server OS and knowledge of core services such as DNS, DHCP,
WINS, IP addressing TCPIP and Active Directory.
Good understanding of networking infrastructure (firewall, router,
switch, Power over Ethernet, iSCSI, IPS/IDS, VLANs, trunking and
Good understanding of routing concepts, virtual technologies
(virtual servers, virtual storage, virtual desktops).
Manage all aspects of a typical 50 user network and improve
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. Visit
https://www.yoh.com/applicants-with-disabilities to contact us if
you are an individual with a disability and require accommodation
in the application process.PandoLogic.Category: Customer Service,
Keywords: Client Services Manager
Keywords: Yoh, A Day & Zimmermann Company, Keller , Service Desk - Client Services Manager, Executive , Keller, Texas
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