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Operational Risk Senior Manager- Automation, Metrics and Controls, SVP (C-14)

Company: Citi
Location: Keller
Posted on: May 8, 2022

Job Description:


  • Operational Risk Management's (ORM) mission is to design, maintain and embed a framework that enables Citi to effectively identify, measure, monitor and manage Operational Risk within appetite. To create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks, and to drive actions to address the root causes that persistently lead to operational risk losses and other adverse events. The objective is to reduce operational losses for Citi through preventive actions and solutions to effectively manage and mitigate significant operational risks and vulnerabilities that may arise within systems and technology processes
    • Operational Risk Senior Manager - Automation, Metrics and Control, is a strategic professional who identifies and drives process optimization and automation opportunities across ORM, understand tools landscape of the firm, partner with technology teams to deliver the user requirements and support automation/optimization progress. Identification of requirements and process optimization are critical expectations of this role. -Accountable for the development of strategies around ORM process enhancements, automation, and metrics, Assess and monitor risks at ORM Assessment Units and their corresponding MCA Governance Entities.Key Responsibilities:
      • Analyzes, defines, and prioritizes business/user requirements and functional or operational specifications for small to moderate sized projects of limited complexity. Formulates and defines system scope and objectives, data sources from all areas of ORM to improve business processes.
      • Develops project scope, objectives, constraints, and assumptions. Plans and formulates different aspects of development proposals including the objective or purpose of projects, data sources and existing applications or tools that can be utilized
      • Elicits, challenges, and prioritizes business requirements. Manages scope and change throughout the initiative utilizing formal change control and requirements traceability.
      • Utilize knowledge of applications/tools to identify and define necessary technology solutions for ORM processes and workflows.
      • -Coordinates with the training lead to train the users on new or enhanced applications and/or systems.
      • Uses deep expertise and broad knowledge of regulatory/ legal requirements and Citigroup policies involving risk and control to serve as a subject matter expert in supporting the development of improved business processes through automation.
      • Ensures all stakeholders are identified and included in scope definition activities and communicates the automation status and process optimization regularly.
      • Participate in formulation of automation, metrics, and process enhancements strategies around key initiative of ORM processes.
      • Ability to understand and translate the ORM related data and covert into relevant metrics and KPI.
      • Develops and automate the metrics for management reporting and escalations.
      • Knowledge of risk management concepts and principles, processes and controls necessary to execute such a program.
      • Develops a broad and detailed understanding of the organization's landscape, culture, and technology.
      • Identifies the best practices for standardization and consistency.
      • Ability to creatively set and manage multiple deadlines among various internal stakeholders (peers, senior leadership).
      • Execute ORM's MCA and related processes including timely, effective, and value-added reviews of ORM's controlsQualifications:
        • 8-10+ years of relevant experience.
        • Bachelor's/University degree, Master's degree preferred.
        • Project Management experience
        • Critical thinking and problem-solving skill
        • Quick learner with strong communication, organizational and interpersonal skills with ability to work with counterparts in various areas in the organization.
        • Experience in Risk Management preferred.
        • Experience in process controls and process automation.
          • Innovative, well versed in developing new ideas and improving current processes.
          • Ability/experience to understand requirements and translate them to tangible process steps and action for tool developers
          • Excellent written and oral communication skills with the ability to synthesize key messages to describe processes and controls for non-technical audiences. - Exceptional Communication and presentation skills to peers and upper management.
          • Solid analytical and problem-solving skills with excellent follow-up and strong attention to detail
          • Solid relationship management and customer service skills as the provider of a service across multiple teams. - Ability to address and resolve conflict while maintaining relationships, both independently and in a team environment
          • Ability to operate with limited level of supervision and can exercise independence of judgement and autonomy
          • Should have excellent proficiency in MS office - particularly Excel/MS access (metrics and data analysis), PowerPoint (presentation decks), JIRA, Confluence and SharePoint.-------------------------------------------------Job Family Group: Risk Management-------------------------------------------------Job Family:Operational Risk------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the -----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Keller , Operational Risk Senior Manager- Automation, Metrics and Controls, SVP (C-14), Executive , Keller, Texas

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