Work From Home Technical Field Support Representative
Posted on: January 15, 2022
Description - External Company Overview: ADT has been in the
business of helping save lives since 1874. As the 1 smart home
security provider in the U.S., we help protect and connect
families, businesses and larger commercial customer every day. Our
continuous innovation, advanced technology and strategic
partnerships deliver products and services that help protect life
and valuables, whether at home, your business or on the go. And as
times change, so do we. Above all, our mission is clear: we help
save lives for a living . Looking for a career where you can make a
real impact? Join our team today and put purpose behind your
paycheck. WeAreADT Check out more about life at ADT here . Position
Summary: Provide specialized telephone technical support to ADT
Direct, Authorized Dealer, Subcontractor personnel and end-user
customers, as well as provide quality control of the account base
through cut-in procedures. Utilize programming knowledge of
multiple radio and alarm panel systems. Work in multiple ADT and
vendor web applications and computer systems. Position
Responsibilities: Process requests for multiple vendor applications
customized by install configuration. Provide real-time installation
quotes to field technicians and limited technical support to
customers. Complete data entry associated with confirmation,
including confirmation of test signals. Confirm account
status/information with field technicians and office personnel
Enter order information into the system for technician upsells and
process payments as applicable. Provide support to high-profile
Custom Home accounts. Troubleshoot system functionality related to
radio registrations and panel programming in response to failed
confirmation requests. Provide support for ADHOC data cleanup
projects. Process data changes and programming requests received
via mail, fax, phone or internal ticket on Informix and MasterMind.
Other projects as assigned. Qualifications - External
Education/Experience: High School Degree or equivalent Experience:
Six (6) months of ADT experience in inbound telephone groups (i.e.
CSG, TAS) or one to two (1-2) years of related industry experience.
Ability to successfully pass data and provisioning assessments
during training. Demonstrate ability to maintain a high degree of
productivity and accuracy Excellent verbal and written
communication skills Excellent customer service skills Ability to
type 25 wpm Excellent working computer knowledge Strong
problem-solving and multi-tasking skills a must As of April 2017,
Protection 1 merged with ADT to become the leading company in the
electronic security industry. As we progress through our
integration, you will see collateral, building signs and apparel
from both companies, but please know: we are on our way to becoming
a completely unified ADT and while that happens, we are better
together. ADT is an Equal Employment Opportunity (EEO) Employer. We
celebrate diversity and are committed to building an inclusive team
that represents a variety of backgrounds, perspectives, and skills.
ADT strives to ensure every employee and applicant feels valued.
Visit us at jobs.adt.com/diversity to learn more.
Keywords: Jobget, Keller , Work From Home Technical Field Support Representative, IT / Software / Systems , Keller, Texas
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