Engineer, RAN Technical Services
Company: Corning Incorporated
Location: Keller
Posted on: March 13, 2023
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Job Description:
Engineer, RAN Technical Services
Date: Feb 18, 2023
Location: Keller, TX, US, 76248
Company: Corning
Requisition Number: 58259
Corning is vital to progress - in the industries we help shape and
in the world we share.
We invent life-changing technologies using materials science. Our
scientific and manufacturing expertise, boundless curiosity, and
commitment to purposeful invention place us at the center of the
way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention
means we're always ready to solve the toughest challenges alongside
our customers.
Our Optical Communications segment has recently evolved from being
a manufacturer of optical fiber and cable, hardware and equipment
to being a comprehensive provider of industry-leading optical
solutions across the broader communications industry.This segment
is classified into two main product groupings - carrier network and
enterprise network. The carrier network product group consists
primarily of products and solutions for optical-based
communications infrastructure for services such as video, data and
voice communications. The enterprise network product group consists
primarily of optical-based communication networks sold to
businesses, governments and individuals for their own use.
Job Purpose
This position is responsible for providing Advanced Technical
Support (ATS), field support, customer service, analysis of call
and error logs and other configuration and operating information
using Wireless technology (5G NR, Sub-6, LTE, or UMTS protocol)
with a focus on small cells, and indoor RF and IP networks. This
position requires a theoretical understanding of computer and/or
engineering principles, which are obtained through a master's
degree level of education, or equivalent, in electrical
engineering, computer science, information systems or another
closely related degree program.
Key Responsibilities
--- Provide RAN Technical Support to Tier-1 NA wireless operators,
partners, and enterprise customers
--- Provides direct deployment, integration and problem resolution
support to various Tier-1 customers, cross functions, and field
resources
--- Analyze mobile network performance for voice calls and data
streaming applications using KPIs (Key Performance Indicators) for
call setup and call handling
--- Perform wireless testing and debugging using QxDM (Qualcomm
Extensible Diagnostic Monitoring) and TEMS (TEst Mobile
Systems)
--- Analyze large, detailed 5G, LTE and UMTS call setup debug logs
and diagnostic steps using scripts and other analysis tools to
identify failed calls and other impairments. Requires in-depth
knowledge of wireless networks as well as familiarity with
scripting tools and their use in data analysis
--- Recreate networks and operations and validating performance in
a controlled offline environment and perform software release
qualification testing and product acceptance testing
--- Lead and execute interoperability testing and validating new
software and hardware versions with vendors and carriers at our
home office, customer labs and live sites
--- Resolve software and technical issues by closely working with
Development and Quality Assurance (QA) Engineering department
--- Utilizing and upgrading IP (Internet Protocol) networking
equipment such as routers, switches, and wireless access points
--- Prepare and review technical documentation, MOPs, Root Cause
Analysis readouts and writeups
--- Making recommendations for product enhancements based on direct
observations and customer feedback
--- Using Linux and Unix operating systems and commands to run
automated scripts and to analyze error logs and KPI data
--- Drives issues to closure with strong focus on customer
satisfaction and acceptance
Minimum Requirements
--- A Bachelor's in Engineering degree in Computer Science,
Electronics and Telecommunications, Electrical or related field
--- 5+ years of experience in mobile infrastructure technology
deployment including systems architecture, deployment,
troubleshooting and network operations
--- Experience with field deployments, technology acceptance
processes, and support services
--- Strong Knowledge and experience with 4G/5G wireless
technologies and network architecture
--- Strong technical competencies in mobile voice and packet data
integration, RF engineering, IP networks and system performance
--- Detailed knowledge of common telecommunication protocols such
as SIP, TR-069, SSL/TLS, LDAP, Radius, SOAP/XML
--- Detailed knowledge of IP Protocols including IPv4, IPv6, IPSEC,
routing protocols and network protocols
--- Familiarity of 3GPP and 3GPP2 standards and best practices
--- Must be a strong problem solver, self-motivated, organized, and
analytical
--- Passionate about improving our customers' experience and
relationship
--- Ability to work effectively with cross-functional teams,
including Engineering, New Product Introduction (NPI) and field
Desired/Preferred Skill
--- Master's with 3+ years' experience in the related technology
Engineer, RAN Technical Services
--- Expertise with Customer Service Ticketing Systems (i.e., Sales
Force, CRM) or bug tracking (i.e., JIRA)
--- Knowledge of Python or equivalent & operating system like
LINUX/UNIX and commands to run automated scripts and to analyze
error logs and KPI data
--- Knowledge in test and measurement tools like QXDM (Qualcomm
Extensible Diagnostic Monitoring), TEMS (TEst Mobile Systems) or
equivalent
--- Familiarity with Virtualization, Cloud, and Kubernetes is a
plus
--- Experience and knowledge of deploying Small Cells or indoor
wireless solutions such DAS
This position does not support immigration sponsorship.
Corning Puts YOU First!
We are committed to supporting your health, financial, career
development, and life goals as you grow professionally and
personally to achieve your highest potential. All benefits begin as
soon as you start your career at Corning.
Our monetary peer-to-peer recognition program is tied to our and
celebrates you and your colleagues' contributions
Health and well-being benefits include medical, dental, vision,
mental health/substance use, fitness, and disease management
programs
Financial benefits include a 401(k) savings plan with company
matching contributions and a 100% company-paid pension benefit that
grows steadily throughout your career
Companywide bonus and attractive short- and long-term compensation
programs are available based on your role and responsibilities
Professional development programs help you grow and achieve your
career goals
We prohibit discrimination on the basis of race, color, gender,
age, religion, national origin, sexual orientation, gender identity
or expression, disability, veteran status or any other legally
protected status.
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation.
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Keywords: Corning Incorporated, Keller , Engineer, RAN Technical Services, IT / Software / Systems , Keller, Texas
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