Application Support Engineer [Must have AWS, Prometheus, Grafana]
Company: STI
Location: Plano
Posted on: April 3, 2026
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Job Description:
Job Title: Application Support Engineer [Must have AWS strong
skills in Prometheus, Grafana ] Location: 2805 N. Dallas Pkwy,
Suite 300, Plano, TX 75093- (Work from office Tuesdays through
Thursdays) Duration: Long Term Contract Job Description: Key must
have skills: Hands-on experience in L1 application support for
Java-based microservices on AWS, with strong skills in Prometheus,
Grafana, incident management, and troubleshooting. Total number of
years of experience required: 2-4 years Job description: We are
seeking a hands-on App Support Engineer with 2–4 years of
experience to provide proactive customer support for
enterprise-grade applications built on Java, AngularJS, and AWS .
The role involves triaging and resolving incidents, analyzing
system behavior, and coordinating with engineering and DevOps teams
to ensure high availability and performance. The ideal candidate
will have a strong technical foundation, excellent troubleshooting
capabilities, and the ability to communicate effectively with
technical and non-technical stakeholders. Roles & Responsibilities
Strong hands-on experience in Java application debugging Proven
ability in triaging , analyzing logs, and restoring services
Exposure to cloud-native microservices and containerized
environments Excellent communication and stakeholder management
Skilled in incident prioritization , root cause documentation , and
post-mortem analysis Good understanding of production operations
and on-call support models Nice to Have Skills Familiarity with
CI/CD and DevOps workflows Awareness of cloud security and
operational best practices Basic scripting for automation and
diagnostics
Keywords: STI, Keller , Application Support Engineer [Must have AWS, Prometheus, Grafana], IT / Software / Systems , Plano, Texas
