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Customer Success Representative

Company: A Cloud Guru
Location: Keller
Posted on: March 19, 2020

Job Description:

The Customer Success Representative RoleHELPFUL - DEMONSTRATIVE - THOUGHTFUL

As a Customer Success Representative at A Cloud Guru, you'll handle the on-boarding, engagement and support of the largest number of accounts within the Customer Success team! In this role you can truly say that your success, is our success! You will leverage your people skills to help hundreds of companies excel in learning how to cloud! Thanks to you, they will innovate faster, while helping to transform other people's lives! This role reports to the Customer Success Manager and sits in our Keller, TX office with some travel to our Austin, TX office.Hello, we're A Cloud GuruOur friends call us ACG.

We're on a mission to teach the WORLD to cloud. A Cloud Guru is the largest online cloud school on the planet. Our training feels more like logging into Netflix or Spotify - it's entertaining and playful. The people are the #1 reason employees say they stay at ACG. We're a quirky, tight-knit crew that cares about our customers and each other. No egos here. Our leaders encourage thoughtfulness, compassion, being humble, and we have a bit of fun along the way.

It's an exciting time to join the team, because we're in a really unique space. We have an amazing product that people want, and we're in an industry that's tripling in size overnight.

We take our jobs and customers seriously, but we don't take ourselves too seriously. Hanh, DIrector of Customer ExperienceAs a Customer Success Representative at ACG, you'll get to:



  • Support a large and diverse portfolio of customer accounts.
  • Perform demos for A Cloud Guru's training platform.
  • Handle all account renewals for our customers.

    We are looking for someone who can:


    • Effectively communicate with customers of all skill levels.
    • Be a champion for the A Cloud Guru customer base as their liaison for all things cloud training
    • Maintain ongoing knowledge of our product offerings and updates.
    • Fully research, understand and resolve customer issues.

    • This opportunity may involve some travel from the Keller TX office to the Austin TX office.


      What you bring to the tableWe focus on hiring values aligned people, because we believe the right person can learn all the things to be successful in their role. Self-confidence plays a big part in what you apply for. We encourage all job applicants to apply even if they are nervous to do so. College degrees aren't required for any roles, and career gaps or switches are totally welcome.


      • Must have strong verbal and written communication skills.
      • Proven experience providing high quality support to customers.
      • Experience working with Microsoft Excel and/or Google Sheets
      • Strong ability to multi-task with a keen attention to detail
      • Experience with Salesforce is a plus!
      • Formal Sales training is a plus!

        You need hunger and passion to succeed, but you also need humility. It's not about chest beating here. It's about collaboration. Travis, VP of SalesMore than a jobWhere you work isn't just a career decision -- it's a life decision. We get it. That's why we want all of our Gurus to feel a sense of belonging that comes from feeling supported in all areas of their lives. Everyone has family, friends and interests outside of their careers, so we offer perks and benefits to make work work better for you.


        • 4 weeks PTO, plus 10 sick days, and holidays. Whether it's hiking to a waterfall in Costa Rica or bonding with your couch, we all need downtime. All Gurus get four weeks paid time off, 10 sick days, and enough holiday to make a banker blush.
        • Let's get lunch. Lunches are catered three times per week, and our kitchen stays stocked with a smorgasbord of the team's most requested snacks and drinks.
        • We've got your covered. We offer insurance plans that pay for 100% of your medical, dental, and vision, and 80% for your family/dependents.
        • Gender-neutral paid parental leave. Expanding your family? We offer 12 weeks of gender-neutral paid parental leave, and reimburse up to $10,000 for eligible adoption expenses.
        • $1,000 continuing education budget. All Gurus get $250 a quarter to spend on personal development, and 2 hours each week reserved for learning something new.


          What's the interview process like at ACG?Applying for a job can feel intimidating and like a full-time job of its own. You shouldn't have to burn through a week of sick time or all your best out-of-office excuses just to put feelers out for a new career opportunity. We want to be as transparent about the process as possible to help ease your mind. It's our goal to provide you a fair, efficient interviewing experience that respects you and your time and to do it all with a sidecar of delight.

          Once you submit an application, we'll review it. If you're a good fit, you'll have an initial chat with a recruiter over the phone. A phone interview with a manager typically follows. Depending on your role, you might then be asked to do a little homework (but nothing too time consuming). Then we'll bring you onsite to talk face to face, answer any questions you have, and give you a feel for what it's really like to work at ACG. If you're on the fence, just give it a try.

          Keep being awesome, Cloud Gurus.

Keywords: A Cloud Guru, Keller , Customer Success Representative, Other , Keller, Texas

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