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Sr. MSP Systems Engineer - Keller, TX

Company: Apollo Staffing
Location: Keller
Posted on: April 9, 2021

Job Description:

60% Client Services* Install technology solutions develop concepts to improve Client networks. * Design networks and solutions based on information gathering techniques* Implement business networks following industry, vendor and company best practices* Organize networks using Fulcrum Group's Networking Standards and List of Approved Products documents* Implement designs using checklists such as Fulcrum's various firewall, server, VMware and similar checklists* Be mindful of performance, scalability, security, high availability, disaster recovery and/or reliability considerations in solution designs* Provide input to client Quarterly Business Reviews and sales team about needed technology projects.* Maintain and support client networks * Seek to understand key aspects, components and data repositories in client networks to support them* Troubleshoot and support production environments using action plans and a thorough testing methodology* Work tickets and assist Help Desk in handling escalated support requests for Clients.* Help answer Help Desk phone queues when more than 2 rings* Conduct maintenance and anticipate proactive support needs, in addition to using Month 1 and Month 2 checklists* Document client networks * Gather information to document key assets and applications* Be sure to create screen captures for uncommon assets and installations* Document new and changed passwords as soon as possible. Always change production systems from default password.* Properly handle products for clients and register licenses or serial numbers as needed.* Configure local systems and support them for proper monitoring using the network monitoring platform* Upload client documentation to network shares, Exchange public folders and intranet site, as appropriate* Job Requirements:* Basic project management skills * Develop understanding of client's business and processes for contextual recommendations.* The ability to gather client details to estimate project labor details for a competitive price and scope.* The ability to manage project efforts of a team to deliver as a single solution and ensure project closure.* Take charge of client communication so clients are aware of network changes, planned outages or maintenance windows.* Able to communicate at an executive level with client contacts* Maintain a strong technical base * Understand client key applications are a priority over our standard applications* Be an expert at DNS, DHCP, name resolution, Internet and basic networking related issues* Understand and perform patching and updating as needed, to complement centralized processes* Perform and test backups, review logs* Perform, test and tweak anti-virus implementations* Review event logs, syslogs and other logging mechanisms to ensure proper operation* Troubleshoot problems down to the desktop and end user's level30% Reporting and Best Practices* Operational support * Maintain calendar and recurring schedule for supporting SPOT clients (coordinate with clients and company).* Submit expense reports, time off requests and any other administrative items as prescribed by company policy.* Enter time into Autotask as tasks are completed, update priorities and statuses and keep ticket queues current on a daily basis.* Participate in morning huddles, company meetings and other activities organized by the management team.* Provide support for internal network systems, as needed.* Sales support * Assist sales in building technical designs for client projects and estimating labor.* Alert sales to product or services opportunities that are in client organizations.* Document and report and expenses incurred for clients so the client can be billed in a timely fashion* Deliver defective or returned client product to Accounting for RMA.* Become a subject matter expert in areas of focus * Champion specific technologies and drive innovation in company and client environments* Develop and maintain best practices checklists for installations* Advise client or internal organization of any recommended changes to systems, processes or other.* Any other tasks deemed appropriate by the president or vice president.10% Professional Development* Stay up to date on primary technical skills, new technologies, innovations in services, industry trends and maintain certifications (see Goals and Career Path for more details).* Participate in company sponsored job related activities and training to further develop your technical skills.

Keywords: Apollo Staffing, Keller , Sr. MSP Systems Engineer - Keller, TX, Other , Keller, Texas

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