Customer Success Specialist (Spanish Speaking)
Company: Wells Fargo
Location: Keller
Posted on: May 15, 2022
Job Description:
About this role:
Wells Fargo is seeking an Associate Customer Success Representative
in Everyday Banking Spanish as part of Consumer and Small Business
Banking Operations. Learn more about the career areas and lines of
business at wellsfargojobs.com .
In this role you will:
- Support customers and resolve moderate to complex inquiries or
issues regarding financial products and services via phone
- Perform routine tasks such as answering inquiries, resolving
problems, and providing a best-in-class customer experience while
adhering to work guidelines, policies, and regulations
- Regularly receive direction from management, escalate questions
and refer more difficult issues to Sr. Customer Success
Representatives
- Resolve customer issues in a friendly and courteous manner in
both English and Spanish
- Express empathy when helping our customers as you correct their
issues
- Need to be comfortable assisting our customers on the phone for
long stretches of time in a fast-paced environment where there is a
high volume of calls
- Navigate multiple computer systems as you research customer
needs and offer solutions, all while communicating effectively and
accurately when delivering information. Effectively multitasking
will be the secret to your success!Testing:
- A pre-employment assessment is required for this position.
After submitting your application, please monitor your email for
future communications.
- Must be able to pass the Spanish Speaking Proficiency Exam
administered by a third-party vendor and able to service customers
in both English and Spanish. Eligible for a 5% language
differential.Compensation:
- Starting rate $18.00 per hourTraining and Schedule:
- You will receive in-depth classroom training, continued
on-the-job training, and coaching to learn about Wells Fargo
banking products, procedures, and services.
- Training class starts on 6/21/22 for 7 weeks. Training hours
are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to
attend the full duration of this paid 7 weeks of training.
- We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am
(Central Time Zone). Your regular work schedule will be based on
business need and will include working at least one weekend day and
some holidays.
- Schedule may be eligible for a shift differential of 15% under
the terms of the shift differential policy.Required Qualifications:
- 6+ months of assessing and meeting the needs of customers or
solving customer problems experience, or equivalent demonstrated
through one or a combination of the following: work experience,
training, military experience, education
- Bilingual speaking proficiency in Spanish/EnglishDesired
Qualifications:
- Ability to provide strong customer service while listening,
eliciting information efficiently, comprehending, and resolving
complex customer issues
- Ability to interact with integrity and a high level of
professionalism with all levels of customers, team members, and
management
- Basic Microsoft Office Skills
- Ability to navigate multiple computer systems, applications,
and utilize search tools to find information
- Experience delivering results in a fast-paced, deadline driven
environment
- Excellent verbal, written, and interpersonal communication
skills
- Good attention to detail and accuracy skills
- Ability to quickly learn business operations and processesJob
Expectations:
- Must be able to attend full duration of required training
period.
- Must take and pass required Spanish language assessmentWork
Location:
- 1301 Solana Blvd. Bldg #1, Westlake TX@RWF22
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in
the workplace; accordingly, we welcome applications for employment
from all qualified candidates, regardless of race, color, gender,
national origin, religion, age, sexual orientation, gender
identity, gender expression, genetic information, individuals with
disabilities, pregnancy, marital status, status as a protected
veteran or any other status protected by applicable law.
Employees support our focus on building strong customer
relationships balanced with a strong risk mitigating and
compliance-driven culture which firmly establishes those
disciplines as critical to the success of our customers and
company. They are accountable for execution of all applicable risk
programs (Credit, Market, Financial Crimes, Operational, Regulatory
Compliance), which includes effectively following and adhering to
applicable Wells Fargo policies and procedures, appropriately
fulfilling risk and compliance obligations, timely and effective
escalation and remediation of issues, and making sound risk
decisions. There is emphasis on proactive monitoring, governance,
risk identification and escalation, as well as making sound risk
decisions commensurate with the business unit's risk appetite and
all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications
for employment are encouraged from all qualified candidates,
including women, persons with disabilities, aboriginal peoples and
visible minorities. Accommodation for applicants with disabilities
is available upon request in connection with the recruitment
process.
Keywords: Wells Fargo, Keller , Customer Success Specialist (Spanish Speaking), Other , Keller, Texas
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