Customer Service/Collections

Company: American Leak Detection - TX - DFW
Location: Keller
Posted on: March 16, 2023

Job Description:

Job DescriptionCustomer Service Representative/CollectionsSummary: To provide prompt, professional and superior service to all customers. This is a customer service position and integral part of the job; meaning you are always serving an internal or external customer. The person answering the phone is the first person the customers interact with and sets the tone for future interactions by making a good impression.Job functions includes answering the phone and greeting the customer inquiring about leak detection service or repairs, letting callers know we appreciate their business. Our business objective is to provide excellent customer service. When answering the phone, the tone of your voice is friendly, positive, warm, enthusiastic and empathetic to the customers problem. Display confidence in the information you provide, and let the caller know they have called the right place. Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.Essential Duties and Responsibilities: include, but not limited to;Keeping track of assigned accounts to identify outstanding debtsCoordinating with management on course of action to recover outstanding payments.Contacting customers to inquire of their payment status. Update account status and web-based system daily. All correspondence should be documented. Follow the Company guidelines for collection procedures i.e. liens, collection agency, follow up.Use templates given for written communication with customers and homeowners. Answer phone by the 3rd ring.Assess customers situation, accurately gather customer information, quote customer based on situation and input information into web-based system.Attempt to schedule technicians geographically.Provide insurance certificates and W-9 to customers upon request.Responsible for being on-call one week per month.Compose and types routine correspondence as needed.Keep records of service calls and work order via paper and web-based system.Weekly scheduled hours are subject to change at management discretion. Other duties as assigned. Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Active Listening: Give the customer full attentionStrong customer service skillsEach service call must be handled promptly, an in a way that positively spreads our organizations reputation.Knowledge of relevant legal requirementsAbility to be polite and compassionate without lacking confidenceApt in negotiating and persuadingBeing on time and regular attendance is essential. Work continues until our obligations are complete. Excellent communication, strong writing, analytical and creative skills.Attention to detail to ensure accuracy of information relayed is essential.Multi-tasking.Responsibilities occasionally may require an adjusted work scheduled or overtime, in order to meet deadlines.Demonstrate interpersonal skills and proficiency in business vocabulary to affectively represent the company.Education:Associates degree (A.A.) or equivalent from a two-year college or technical school; or 3-5 years of administrative work experience; or equivalent combination of education and experience.General Skills:Ability to read and analyze general business periodicals. The ability to write reports, business correspondence and procedure manuals with good grammar, punctuation and spelling.Ability to calculate figures and amounts, such as discounts, interest rates, and percentages. The ability to apply basic math concepts.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exists; and ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.Certifications, Licenses, Registrations:Valid drivers license.Work/Environmental Conditions:While performing the duties of this job, the employee regularly works inside an office environment. Odors may be present. The noise level in the work environment is usually moderate. Safety policies are adhered to.Indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations and temperature changes at least seventy-five percent (75%) of the time.Frequent computer use at workstation up to four to five hours at a time.Frequently work at fast pace with unscheduled interruptions.Public contact position may require appropriate business-like apparel.

Keywords: American Leak Detection - TX - DFW, Keller , Customer Service/Collections, Other , Keller, Texas