Guest Services Representative Lead - Keller, TX

Company: Toca
Location: Keller
Posted on: March 16, 2023

Job Description:

At TOCA Everybody Plays! Headquartered in Costa Mesa, California, TOCA Football, Inc. is the largest soccer center operator in North America, and an official soccer training partner of MLS. We are transforming the soccer experience and building communities that inspire everybody to play. TOCA provides a technology backed, authentic soccer experience on demand, making players better and getting more people to play. This shared TOCA experience is the basis of a global, inclusive TOCA community in which we all share our love of the Worlds most popular sport. The Position: The TOCA Guest Service Representative is a position that works in coordination with the mission of TOCA. TOCA's mission is to provide quality instruction to enhance the soccer experience for players at all levels from recreational level to the collegiate and professional levels. This is your chance to invest your time into a company that is developing the future of soccer. We are looking for someone who will represent TOCA as the first person a customer sees and talks to when they walk through the door or call on the phone. This person is passionate about their job, can communicate in a welcoming and customer focused manner, and multi-task. Our Centers are open from 10:00-9:00 on weekdays, 9:00-5:00 on Saturdays and 11:00-6:00 on Sundays. Hours during the summer months are extended. The ideal candidate for this position is a highly motivated person who loves sports, has experience working in a guest facing job and can multi-task. The candidate must be willing to work at least 15 hours a week (including weekends). Other traits that are desired include having a positive attitude, willingness to be part of a team environment, and a desire to be challenged and stretched beyond your comfort zone. Job Functions:

• Scheduling customers
• Communicating TOCAs programming and membership model.
• Greeting customers and making them feel welcome
• Calling former customers to invite them back to TOCA
• Responding to voicemails and emails
• Opening and closing of the Center
• Ordering supplies
• Assisting Center Manager Experience Fit:
• Experience working in a guest facing job Culture Fit:
• A contagious passion for soccer or sports in general.
• Positive attitude and a team player
• Willingness to learn: An individual that is teachable, coachable, moldable, and a continuous learner
• High character individual that is good at relationship building, is growth oriented, and enjoys working with people.
• Communication and Technical Skills:
• Excellent communication skills
• Comfortable on multiple technological platforms
• Ability to use technology to help themselves become more efficient and effective in maintaining his relationships with clients TOCA Football is an equal opportunity employer. We celebrate diversity throughout our organization - join the TOCA Family! About TOCA:
  
  TOCA was founded in 2016 by two-time U.S. World Cup and former MLS and English Premier League midfielder Eddie Lewis. He led the development of TOCA's training platform, which employs a proprietary ball machine, digitized targets, and a data-enhanced app to create a welcoming environment for players at every level.
  
  To learn more, visit Powered by JazzHR

Keywords: Toca, Keller , Guest Services Representative Lead - Keller, TX, Other , Keller, Texas