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Associate Patient Care Coordinator

Company: UnitedHealth Group
Location: Keller
Posted on: September 11, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm) The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones. Primary Responsibilities:

  • Interact with internal and external customers in a courteous manner in person and via telephone
  • Complete check in and check out tasks
  • Schedule new and existing patients
  • Verify insurance and complete pre-authorizations and/or precertification of procedures
  • Answer back-line telephone calls, re-direct calls as appropriate, assist callers with questions or concerns and take messages as needed. Sorting of documents received via facsimile and distribution of incoming postal mail
  • Scanning of all patients' (demographic) paperwork to patient chart and assist with batch scan filing
  • Establish and maintain effective working relationships with patients, employees, and the public
  • Perform other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • HS Diploma/GED
    • 1+ year of customer service experience
    • Intermediate proficiency in MS Office Preferred Qualifications:
      • Familiarity with medical billing, collection procedures and prior experience with EMR computer applications At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ,

Keywords: UnitedHealth Group, Keller , Associate Patient Care Coordinator, Other , Keller, Texas

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