Patient Care Coordinator - Irving, TX
Company: Optum
Location: Irving
Posted on: May 19, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
Schedule: Monday to Friday, 8 AM-5 PM
Location: Onsite - 909 Hidden Ridge, Suite 300 Irving, TX 75038
Primary Responsibilities: -
Answers phones and schedules screening appointments for patients
and providers using the scheduling system
Assists providers with distribution of medical results from
patient's visits
Interacts with patients and providers via phone and provides
accurate, timely and responsive information about the mobile team
processes
Ensures efficient telephone communication with patients and
providers
Recognizes and responds appropriately to priority situations by
transferring calls to provider, supervisor, or mobile team
staff
Establishes and maintains effective working relationships with
external and internal providers, staff and other departments
Prepares intake forms for patient visits to ensure providers and
staff have the most up to date forms available for patient
visit
Requests medical records for appropriate use by providers to assess
healthcare diagnosis code assessment
Ensures program enrollment is completed per the direction of the
provider
Follows written protocols and procedures of the CareCoach Connect
team
Documents work processes effectively as required by procedure
Demonstrates courtesy and willingness to assist patients and their
families
Manages medical records including maintaining, filing, scanning,
and preparing for scheduled visits
Ensures all correspondence is scanned and/or filed in timely
manner
Coordinates with external and internal teams in following protocol
for patients unable to reach
Completes and manages referrals in a timely manner
Reviews charts for outstanding referral services needed to make
sure patient has appointment within required timeframe
Assists the provider to ensure schedules are mapped appropriately
to arrive on time for appointments
Performs all other related duties as assigned
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications: -
High School Diploma/GED (or higher)
1+ years of experience in data entry
Intermediate level of proficiency with Microsoft Office
applications to include Excel, Word, and Outlook
Intermediate level of proficiency with navigating Internet tools
such as Google Maps and Map Quest
Intermediate level of knowledge of medical office procedures and
medical terminology
Intermediate level of proficiency with communication and providing
customer service
Ability to accurately sort and file materials by alphabetic or
numeric systems
Preferred Qualifications: -
ICD 10 and CPT coding experience preferred
Working in EMR
Bilingual (English/Spanish) language proficiency
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The salary range for this role is $16.88 -to $33.22 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. - -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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-UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Keller , Patient Care Coordinator - Irving, TX, Other , Irving, Texas
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