Customer Service Center Representative
Company: Disability Solutions
Location: Fort Worth
Posted on: April 24, 2024
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Job Description:
A leader in technology and innovation, Southwire Company, LLC is
one of North America's largest wire and cable producers. Southwire
and its subsidiaries manufacture building wire and cable,
metal-clad cable, portable and electronic cord products, OEM wire
products and engineered products. In addition, Southwire supplies
assembled products, contractor equipment and hand tools. We are
proud to offer competitive compensation, employee benefits, tuition
reimbursement, and unlimited growth opportunities. Our nearly seven
decades of progressive growth can be attributed to our
determination to developing innovative systems and solutions,
exercising environmental stewardship and enhancing the wellbeing of
our communities. How will you power what's possible?
Location:Dallas Fort WorthSouthwire Job DescriptionJob Title:
Customer Service Representative Department: DFW CSC Location: Fort
Worth, TX Report To: Shipping Manager, Customer Service Center
Summary: Provides administrative assistance in distribution of
products to Southwire customers. Description of Duties and
Responsibilities Assists and provides answers to sales department
inquiries with information concerning customer orders as it relates
to area inventory availability, shipping and cutting schedules,
tracing, and any other customer service questions. Coordinates
shipping schedules and investigates tracking of shipments for
customers. Monitors carrier freight claims for lost and damaged
material and maintains applicable record keeping. Assist with
distribution load building and cutting functions as assigned.
Monitors area EDD, PDD and RDD customer order shipping requirements
to meet/exceed established company service level objectives.
Monitors area inventory needs as it relates to restocking
requirements for customer orders, identifying obsolete inventory
and seek outlets for reduction. Acts as Quality Notification expert
to monitor and resolve customer returns for area department and
maintains applicable record keeping. Acts as liaison between sales
and service center to verify and provide applicable records for
customer returns. Be aware of ISO procedures and Wire & Cable
Quality System Procedures and Work Instructions to help
guide/direct quality services. Become computer knowledgeable in
SAP, TMS, and needed company systems. Assists in the procurement of
goods and service to support CSC operations. Acts as liaison
between CSC and corporate purchasing group personnel Qualifications
and Experience Requirements: Bachelors or Associate degree or
equivalent is desired. Previous related experience preferred
Excellent P.C. skills including Excel, Word, and PowerPoint
required. Knowledge of SAP and TMS is preferred. Prior customer
service work experience is a plus Must possess excellent verbal and
written communication skills, proven business acumen, exceptional
interpersonal capabilities and possess a strong attention to
detailCompetenciesNimble LearningCustomer FocusPlans and
AlignsCollaboratesBalances StakeholdersAction OrientedBenefits We
Offer:
Keywords: Disability Solutions, Keller , Customer Service Center Representative, Sales , Fort Worth, Texas
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