Credentialed Trainer I - Converge Clinical Informatics
Company: Christus Health
Location: Irving
Posted on: June 27, 2025
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Job Description:
Description Summary: The Credentialed Trainer I is responsible
for training delivery, support, and all related tasks associated
with their assigned application(s). The Credentialed Trainer works
with the Principal Trainers, Clinical Informatics Analysts,
Clinical Informaticists, Health System leaders and Education to
assure end users can use the system. They identify individuals who
may need additional support or training and provide support, as
needed. They ensure that students can use the designated
application effectively and efficiently. The Credentialed Trainer
is credentialed in assigned application(s) and maintains
proficiency. Responsibilities: Help plan, organize, and teach
classes required for the successful implementation and adoption of
the electronic health record Collaborate with end users and
Principal Trainers to ensure build, training, and support is
aligned with approved workflows Collaborate with Principal Trainers
to ensure coverage for all scheduled classes and support
Responsible for classroom preparation, making sure materials are
printed and available, classrooms are organized and clean Provide
assistance in the maintenance of classroom information on online
learning modules, assuring accuracy and completeness Provide onsite
end user support through rounding, attending associate fairs and
other support activities; proactively seek out support needs and
provide innovative ideas Work with the provisioning team to assure
associates have completed the appropriate training before access is
granted Ability to review Visio workflows and articulate the
process as it relates to documentation in the EHR (Electronic
Health Records) Customize and create job aides as assigned, using
approved templates, and adhering to standardized style-guides
Attend meetings, produce deliverables on time, and escalate issues
or concerns appropriately Complete job shadows, deliver training,
support, and build confidence for end users Function as an advocate
for end users by relaying issues or opportunities for improvement
to Principal Trainers Ability to test and troubleshoot the Training
and build environment Training delivery including workflow-based
and role-specific class content, eLearning, job aides, and Learning
Home Dashboards Work under minimal supervision Elevate questions,
problems, and significant challenges to more senior team members
for direction or subject matter expertise on new or unprecedented
assignments Require minimal instruction on day-to-day work and
detailed instructions on new assignments Make decisions regarding
own work on primarily routine cases Strong organizational and
communication skills Other duties as assigned by Principal Trainers
or Management Requirements: Education/Skills High School diploma
required; Associate degree preferred One year of experience with
education. Healthcare industry education preferred. Preferred
experience with adult learners, in-person, and virtual training
Experience Previous experience as a Credentialed Trainer, End User,
Informaticist, Analyst, Logistics Coordinator, or Facilitator for
one or more Epic applications is strongly preferred Experience in
instructional design, training, using Epic system Experience with
multiple full-cycle implementations, post-live support, and
quarterly upgrade experience is preferred Experience with Microsoft
Office suite including Outlook, SharePoint, PowerPoint, and Word
Experience or willingness to learn Excel, Teams, Shifts, Tasks, and
Lists required Experience with any industry LMS (Learning
Management System) is preferred Proven track-record of successfully
delivering projects on time and within budget Licenses,
Registrations, or Certifications Achieve designated Epic
Credentialed status within 6 months of hire (or as agreed upon with
manager) Cross-training in one or more Epic applications with
Credentialed status is expected within one year of hire (or as
agreed upon with manager) Work Type: Full Time
Keywords: Christus Health, Keller , Credentialed Trainer I - Converge Clinical Informatics, IT / Software / Systems , Irving, Texas
